GoKong Terms and Conditions

Welcome to GoKong Casino. These Terms and Conditions govern your use of our website, our games, our sportsbook and all services we provide. By creating an account, you confirm that you have read, understood and agreed to be bound by these terms. If you do not agree with any part of this document, we ask that you refrain from using our platform.

About Our Casino

At GoKong, we operate under a license issued by the Tobique Gaming Commission, and we are committed to offering a fair, transparent and secure gaming environment. Our GoKong platform was established to bring together thousands of slots, live dealer tables and sports betting markets in one place. We at GoKong provide our services across Germany, Austria, Switzerland, Finland, Norway, Italy, Poland, Czech Republic, Slovakia, Slovenia, Hungary, France, Portugal, Canada, Australia and New Zealand, and our website is available in multiple languages including English, Finnish, Hungarian, Norwegian, Polish, Portuguese, Italian, Czech, French, Slovenian and Slovak.

We do not accept players from restricted jurisdictions, including but not limited to the United Kingdom, United States, Russia, China, Iran and several other listed territories. Our Go Kong casino also restricts promotional participation in certain additional countries, as outlined in our promotional terms.

Account Registration and Eligibility

To use any Go Kong login credentials and access our services, you must be at least 18 years old or the legal gambling age in your jurisdiction, whichever is higher. When you register with GoKong Casino, we require accurate, complete and up-to-date personal information. We reserve the right to verify your identity, age and payment details at any time, including before processing a gokong withdrawal.

• You may only hold one account with us
• We may request identification documents for verification purposes
• You must keep your gokong login details confidential
• We may suspend or close accounts that breach these terms

Deposits and Withdrawals

Our GoKong casino supports a wide range of currencies, including EUR, USD, CAD, AUD, NZD, CHF, NOK, PLN, CZK, HUF, as well as major cryptocurrencies such as Bitcoin, Ethereum, Litecoin, USDT and USDC. Minimum gokong deposit amounts start from €10, with crypto deposits accepted from 100 USDT. When you request a gokong withdrawal, we apply minimums starting at €10 for most methods, and €60 for Bitcoin withdrawals.

We process withdrawal requests within three business days, though processing times may vary depending on the payment method, your verification status, and whether it is your first cashout. Our financial department operates Monday to Friday, 06:00–17:00 GMT. We apply daily and monthly withdrawal limits according to your VIP level, and we may also limit you to a maximum of three pending withdrawal requests at any time.

Bonuses and Promotions

Our GoKong Casino bonus offers, including the Casino Welcome Bonus of 100% up to €500 plus 200 Free Spins, are subject to specific wagering requirements, minimum deposits and maximum bet limits. We require a minimum gokong bonus deposit of €20, and wagering must be completed at x35 for deposit and bonus funds, or x40 for free spins winnings, within 10 days of activation.

Our go kong bonus code promotions, reload offers, cashback programs and crypto bonuses each carry their own terms. We exclude Neteller and Skrill deposits from most welcome and reload offers, and only one bonus may be active on your account at any given time. Any attempt to abuse, exploit or manipulate our bonus system, including through multiple accounts or coordinated play, will result in forfeiture of winnings and potential account closure.

• We set wagering contribution rates per game type
• We cap maximum cashout amounts relative to the bonus value
• We may withdraw or amend promotional offers at any time
• A withdrawal request during an active bonus period voids that bonus

Games, Fairness and Software

We at GoKong offer more than 14,000 games from 126 licensed providers, including Pragmatic Play, Playtech, Hacksaw Gaming, Yggdrasil and many others. Our slots, table games, live dealer tables, jackpots and sportsbook are provided through third-party software providers who maintain their own fairness certifications. We do not guarantee uninterrupted access to any specific title, and we reserve the right to remove or modify game offerings without prior notice.

When you play gokong slots or join our gokong live casino tables, you acknowledge that outcomes are determined by certified random number generators or live dealer actions, and that we are not responsible for technical errors beyond our control, though we will make reasonable efforts to resolve any disputes fairly.

Sports Betting Terms

Our sportsbook covers football, tennis, basketball, ice hockey, baseball, American football, esports and virtual sports, with pre-match and live betting options, Bet Builder and cash-out features. We reserve the right to void bets placed due to obvious pricing errors, and we may limit stakes or restrict accounts engaged in arbitrage or bonus abuse. Our Sport First Deposit Bonus, reload bonuses and accumulator boosts carry separate wagering and odds requirements, detailed in our promotions pages.

Responsible Gambling

We are committed to promoting responsible gambling across our GoKong platform. We provide tools such as deposit limits, self-exclusion and time-outs, and we encourage you to monitor your play. If you believe you need support, we recommend reaching out to our customer service team or a professional gambling support organization in your region.

Account Suspension and Termination

We may suspend, limit or terminate your account if we suspect fraud, money laundering, bonus abuse, multiple accounts, or any breach of these terms. In such cases, we reserve the right to withhold winnings pending investigation. You may also close your account at any time by contacting our support team.

Limitation of Liability

We provide our services on an "as is" basis and do not guarantee that our platform will be free from errors, interruptions or technical issues. To the extent permitted by law, we exclude liability for indirect or consequential losses arising from your use of our services. Nothing in these terms limits liability that cannot be excluded under applicable law.

Customer Support

Our support team is available 24/7 via live chat, email at support@gokong.com, and our Help Centre, in multiple languages including English, German, French, Italian, Portuguese, Finnish, Norwegian, Polish, Czech, Slovak, Slovenian and Hungarian. If you have questions about a gokong casino bonus, a pending gokong deposit, or general account issues, we encourage you to contact us directly.

Changes to These Terms

We may update these Terms and Conditions from time to time to reflect regulatory changes, new features or operational requirements. We will post the revised terms on our website, and continued use of our services after such changes constitutes your acceptance of the updated terms. We recommend checking this page periodically.